BILLING OPS
SOPs, charges, taxes, payment methods
PORTAL = SERVICE CHANGE
Jab kuch change karna ho → Portal ticket
MAIL = FINANCIAL / QUERY
Paisa, tax, refund, certificate → Mail
PORTAL TICKETS
| ACTION | TICKET HEADER | CONDITION |
|---|---|---|
| Package Upgrade | Package Upgrade | Dues clear pehle. Promotion period mein bhi portal se lekin promotion expire hogi. |
| Package Downgrade | Package Downgrade | Next month 1st se applicable. Promotion period mein nahi. |
| HD Box lagwana | HD Box Installation | Serial # ke saath. Koi aur WF active na ho. |
| HD Box hatana | HD Box Removal | Deployment se pehle hi cancel ho sakta. |
| AP hatana | Access Point Removal | Before deployment only. |
| ONT kharab | ONT Malfunction | ODN confirm kare fault → replace. |
| Device replace | Device Replacement | Non-CATV to CATV upgrade. |
| Suspension | Temporarily Suspension | Dues clear + duration email pe bhejna zaroori. |
| Relocation | Portal se apply | Outdoor → sales approve kare → customer confirm → payment → start. |
MAIL ACTIONS
Advance payment discount
billing@stormfiber.comPortal pe calculate karo pehle.Tax certificate (closed acc)
billing@stormfiber.comPayment + device collection confirm hone ke baad milega.WHT challan (companies)
billing@stormfiber.com7 working days mein submit karna zaroori.Filer status update
billing@stormfiber.comFiler certificate attach karo. Next month se update.Refund query (pre-deploy)
billing@stormfiber.comDevice deploy ho gaya = no refund.Storm Phone credit limit
helpdesk@stormfiber.comDefault limit PKR 2000.PSEB/VoIP whitelist
helpdesk@stormfiber.comStatic IP chahiye pehle.Suspension duration
billing@stormfiber.comRegistered email se hi.